1. These Terms and Conditions act as your rental contract with New Moon Campers LTD.

2. Our tariff includes insurance for one or more hirers. All drivers must be between 25 and 75 years
old and hold a full UK or European driving license for a minimum of two years. The main driver must
provide a security deposit, and the other drivers must provide a clear and traceable deposit, which
can be as little as £1. Any license endorsements or at fault accidents must be declared at the time of
booking.

It is a condition of the insurance that you must present your photocard driving licence, 2 other
forms of ID with your name and address on (which are also in date within 90 days) and a DVLA
‘Check Code’ at the time of collection. You will not be able to hire the vehicle until these conditions
have been met. There is a list of ID examples below.

3. The hirer and all drivers must sign a copy of these terms and conditions prior to any vehicle being
driven.

4. In the unfortunate event that you need to cancel your booking, the following charges will apply: If
you cancel your booking more than 6 weeks prior to your hire, we will refund the full deposit
amount paid on booking. If you cancel within 6 weeks of your hire, we will retain £150 booking fee.
However, in the event of a cancellation we will always try to re-book the vehicle, and in the event
that this is successful we will refund your booking fee. We advise that you take out appropriate
travel insurance to cover the cost of any cancellation.

5. Your camper van can be collected from 12:00pm on the first day of hire, unless another time is
previously agreed. Please allow up to an hour for us to show you how everything works on the van. If
you haven’t driven a van before please ask us to take you for an accompanied drive to make sure
you are comfortable driving the vehicle. Your vehicle will be ready in a clean and roadworthy state.
Any minor scratches or defects will be pointed out on the day.

6. The vehicle must be returned in the same clean, roadworthy state as it was on collection, with the
same amount as fuel as when you collected the van. Any damage or defects must be reported to us.
The vehicle must be returned to us by 12:00pm on the last day of hire, other than by prior
agreement at an extra cost. Failure to return by the agreed time could impact on someone else’s
hire, and as a result could lead to a deduction from your security deposit to compensate the next
hirer.

7. Upon collection a deposit of £500 must be paid to cover the insurance excess, along with the total
hire amount. The deposit will be returned to you in full after the rental provided the campervan is
returned on time, undamaged, fuelled to the same amount as when you left and in a clean
condition. Deductions will be made fairly and honestly for making good any damage to the vehicle or
equipment that has occurred. A cleaning charge of £50 will be taken if the vehicle or equipment and
contents are not returned in a clean state. A late return charge of £150 per day will be taken in
addition to compensation for the next hirer where applicable. Where charges are taken, we will
discuss these with you and provide you with an itemised invoice detailing any charges.

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8. The vehicle and our contents are insured with fully comprehensive self-drive hire cover subject to
the following conditions:
(i)are not under the age of 25 or over 75 years of age.
ii) has held a full UK or EU licence for a minimum of two years.
iii) has not had their licence suspended for any period within the last three years.
iv) has not been involved in more than one fault incident within the last three years.
v) has no more than two convictions with a maximum of 3 points per conviction.
vi) has not obtained a BA,DD or UT conviction.

The vehicle must be driven in a safe and careful manner in accordance with the Highway Code. The
vehicle muct not be used for racing, off roading or any other extreme sport. Seat belts are fitted and
must be used. Damage to tyres, windows, or internal equipment is not covered and will be charged
to the hirer. The policy excess of £500 is the responsibility of the hirer. In the event of an accident
you are required to take details of all individuals and vehicles involved, as well as photographic
evidence if possible. You must complete a report on return. You must contact us as soon as possible.
Any fines or fixed penalties incurred, such as speeding or parking tickets, are the responsibility of the
hirer, and details of the hirer will be passed to the relevant authority if requested.

9. In the event of a breakdown the hirer is permitted to spend up to £100 on minor essential repairs,
although prior approval should always be sought from the proprietor. Any costs incurred by the hirer
will be reimbursed by New Moon Campers LTD on the production of a valid receipt. Your vehicle is
covered by MarkerStudy Insurance and information is carried on board the vehicle. If you lose a
day’s holiday due to breakdown, we will refund you the cost of a day’s hire, providing the vehicle has
been cared for and driven in accordance with the above.

10. Please respect that our vehicles are all fully non-smoking. A charge will be applied for repairs and
cleaning caused by smoking. Pets are not allowed in the vehicle. Please ensure adequate ventilation
when using cooking or heating equipment to prevent damage to the interior. The hirer is responsible
for providing any child/booster seats – note that there are 4 x 3 point seat belts and 2 lap belts.
Currently the van is not fitted with isofix. You are not permitted to sub-rent the vehicle or drive it in
any restricted areas.

11. Any personal information you give us will be kept confidential and will only be used by ourselves
or our insurers in connection with your hire. We may occasionally send you information about New
Moon Campers offers or news, but we will not disclose your details to other third parties. If you
submit stories or photos to us in connection with your trip, you grant us permission to use such
content on our website and in any other publications or online presence. Vehicles are fitted with a
tracking device in order to ensure the hire conditions are adhered to, or for use in emergency.

12. New Moon Campers Ltd reserves the right to vary tariffs, conditions, and specifications at any
time.

Proof of address examples:
(Two from the list)

•Electricity
• Water
• Gas
• Broadband/Landline
• Council tax
• TV licence
• Bank Statement
• Credit card bill / statement
• Mortgage statement
• Polling card
• HMRC self-assessment / tax credit
• Student loan
• Shotgun licence
• Payslip
• Mobile Phone Bills
• Pension letters
• Car Finance Statement
• Loan Statement
• Property deed

An annual council tax bill will be accepted. All other documents must be dated within
90 days of the hire date. The address & name on your licence must match both documents.

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